Product Returns

Please fill out the form below, required fields are marked *. The system will automatically assign you a Return ID and we will contact you immediately.

Reason

Complaint - damaged / incorrect goods

Return of goods within the statutory 14-day period from the date of delivery

Customer Information

First Name

Last Name

E-Mail

Telephone

Order Information

Variable symbol

You can find the Variable symbol in the Order email directly in the text or in the attached (*.pdf) Proforma Invoice as Number (Variable symbol). You can also find it in the paper invoice as Proforma Invoice number.

Product Information

Product Code

The Model (Product Code) can be found in the Order email directly in the text or in the attached (*.pdf) Proforma Invoice in the Model column in the list of ordered products. On the page it is listed for each product as Product Code.

Quantity

Product is opened

Yes

No

Return Details

Faulty or other details

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Last update of this policy: 21. 10. 2025

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